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The Customer Revolution in Healthcare: Delivering Kinder, Smarter,... Used & Rental Textbooks offers complete drug monographs forDescription Customer centric, market driven solutions for fixing Americas broken healthcare systemfrom one of the industrys most innovative thought leaders. Healthcare accounts for nearly a fifth of the U. S. economy. Everyone agrees that the current system is broken and in desperate need of repair. It should cost less, tackle chronic disease, and promote health. It requires a massive shift in resources from acute services to better care management,